walkingtoweb support request
If you have a question about your booked cloud solution or are facing a problem, we will be happy to help.
The better you describe the problem, the better we can help you. Please use the form for your request; we will endeavour to find a solution promptly.
NEVER send passwords – we will also NEVER ask for your passwords!
If you have an active support contract, you are also welcome to contact us by phone.
Contact
General enquiries:
hosting@walkingtoweb.com
Accounting:
accounting@walkingtoweb.com
Data protection and privacy
privacy@walkingtoweb.com
Phone for support customers
You can reach us on working days between 09:00 and 17:00 (CET). Outside these hours, you can always reach us by email.
Login and current status
Login email cloud
Login shared web server
Customer portal login
Login for access to the FileMaker backups and to your customer account:
Links for FileMaker
You can find an overview of the current FileMaker versions and downloads here:
Links for Nextcloud
You can find an overview of the current Nextcloud versions here:
System status
To guarantee the best possible security for all services, we regularly update our infrastructure.
These updates are carried out on the last Friday of each month between 21:00 and 23:00 (CET). Brief interruptions may occur during this time.
You can always find the current system status here:
