Support contracts as a solution for smart businesses
walkingtoweb monitors and maintains your servers so that you can concentrate on your business.
With an optional support contract, we take care of the maintenance of the operating system and the installed server services, import updates and, if necessary, we test the hardware and software for possible problems. Let us take over the complete management of your servers.
Benefits of a support contract with walkingtoweb
When choosing a provider for your individual requirements, not only the price of the services counts, but also an excellent service. Depending on the requirement, you expect smooth operation of your server and do not want to spend a long time searching for errors and solutions.
With a support contract, you can rely on walkingtoweb's top priority to solve your challenges and comprehensive service.
Service packs for support by walkingtoweb
We would be happy to advise you without obligation about which support is best for your requirements.
Support
BRONZE
Included for all servers and services
Monitoring Hardware
Monitoring Software
Aktualisierung SSL
(Standard certificates for FileMaker Cloud, Collaboration Cloud, eMail Cloud)
Updating Security Updates System
(We take over the regular updating of security updates of the macOS / Linux operating system)
eMail Support
Support
SILVER
CHF 30
EUR 28
USD 32
Recommendation for the self-employed
Monitoring Hardware
Monitoring Software
System Administration
2x annual installation of system updates
System Maintenance
2x annual maintenance of system
System Restart
Monthly Restart include functional test
Updating SSL
(Individual certificates for Collaboration Cloud, eMail Cloud)
eMail Support
Phone Support
Mo-Fr 09 to 18
Support
GOLD
CHF 60
EUR 56
USD 65
Recommendation for business-critical systems
Monitoring Hardware
Monitoring Software
System Administration
4x annual installation of system updates
System Maintenance
4x annual maintenance of system
Backup Maintenance
2x annual review of backups
System Restart
Monthly Restart include functional test
Updating SSL
(Individuelle Zertifikate für Collaboration Cloud, eMail Cloud)
eMail Support
Phone Support
Mo-Sa 08 to 20
Hardware replacement within 48 hours
Support
FileMaker
CHF 30
EUR 28
USD 32
Recommendation for FileMaker Server (virtual / dedicated)
Monitoring Hardware
Monitoring Software
System Administration
2x annual installation of system updates
System Maintenance
4x annual maintenance of system
System Restart
Monthly Restart include functional test
FileMaker Server
Installing FileMaker Server updates
Monitoring schedules
Reboot the server if needed
FileMaker Server optimizations
FileMaker Backup
2x annual review of FileMaker Server backups
Update SSL
Certificate for FileMaker Server
eMail Support
Phone Support
Mo-Sa 09 to 18
Hardware replacement within 48 hours
Support
Individual
Price on request
Optional Services
Installation of additional software
Security Audits
FileMaker, Network, User
Monitoring Web Services
Monitoring FileMaker Server
Hardware Consulting
for local FileMaker Server
Workflow Consulting
Optimization of digital processes
Security Consulting
Firewall, Networks and Certificates
Backup Consulting
Redundant backups for servers, cloud services and end users
All prices are net prices per month and server and are invoiced for Swiss customers plus statutory VAT.
